Retail Manager

The Salvation Army Long Beach, CA

About the Job

Requisition Number 17-2423 Post Date 11/16/2017 Title Retail Manager City Long Beach State CA Description JOB TITLE: SOUTHABY AREA RETAIL MANAGER DEPARTMENT: RETAIL STATUS: EXEMPT FULL-TIME IMMEDIATE SUPERVISOR: ADMINISTRATOR FOR BUSINESS THE SALVATION ARMY MISSION STATEMENT: The Salvation Army, (TSA) an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. QUALIFICATIONS: • BA/BS in Business or equivalent retail experience • Minimum of five years of sales management experience in a fast-paced environment; preferably multi-unit or mass merchandising. • Excellent organizational and time management skills. • Excellent problem solving skills. • Stellar interpersonal and communication skills. • Demonstrated financial results in sales and multi-store management. • Advanced personnel training, coaching and development skills. • Talent for motivating and leading a successful sales team. • Operational and financial performance management know-how/acumen—especially site P&L. • Strong knowledge of common business applications. • Must be bondable. • Requires current valid driver’s license and must be able to show proof of insurance. • Must pass background check, which may include one or all of the following: Criminal History and Sex Offender Registry. PHYSICAL REQUIREMENTS: • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. • Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. • Ability to operate a telephone. • Ability to lift up to 50 lbs. • Ability to perform various repetitive motion tasks. DUTIES AND RESPONSIBILITIES: The Bay Area Retail Manager is responsible for providing leadership and driving business in multiple stores and regions within the Bay Area (Oakland, San Francisco & San Jose ARC service areas). The Bay Area Retail Manager provides leadership to establish and maintain high quality standards for all merchandising, operational and team functions in supervised locations. This is an exciting, growth-oriented position for someone who thrives on challenges and is looking to lead teams to drive top line sales. The Bay Area Retail Manager is responsible for overseeing the operations, sales and merchandising functions for multiple locations. Tasks include (but are not limited to) recruiting, staffing, coaching and supervising employees, setting sales expectations, providing product placement direction and ensuring operational compliance. The Bay Area Retail Manager motivates store teams to generate sales, focus on customer service, follow and enforce company policies and procedures, and drive revenue to meet or exceed sales budgets. 1. Establish a positive and constructive working relationship with each Store Manager in order to lead and direct the daily operation of the Bay Area Family stores. 2. Be the leader of the Bay Area Family Stores and provide direction to the store management teams to include: • Setting short & long term goal. • Setting a vision for each Management team to work towards creating stores that meet consistent standards and disciplines as follows: • Customer ready programs, by having clean and well-lit buildings both interior and exterior. • Well trained and developed Management Teams and Sales Associates. • Clear and defined merchandising direction using sales reports in order to guide Store Management Teams on the best and most profitable use of floor space. • Maintain and support an environment of operating excellence, holding store teams accountable for operational tasks that impact supporting sales and the customer experience at each location. • Develop and maintain a system of multi store communications in order to provide effective and timely direction to all stores within the Bay Area, both as a matter of pattern and those with a sense of urgency. 3. Communicate and ensure that stores follow a code of conduct adhering to all TSA guidelines. Supervise and ensure that all employees adhere strictly to and respect all policies and procedures. 4. Develop programs and methods for stores that would lead to the growth of sales, merchandising and operational excellence, also to include associate training and employee relations. 5. Maintain an open door policy in all stores for all employees and customers that would provide timely resolution of customer and employee problems and concerns. 6. Create and develop a strong working knowledge among all employees a culture of understanding regarding store layouts, power aisles, fixture and merchandise flow to include seasonal merchandising and flexing of goods giving every customer a complete and full merchandise experience. 7. Ensure and maintain exterior and interior appearance of all supervised stores that is attractive and “customer ready” at all times. 8. Issue and follow up on all maintenance and facility needs to make certain that all buildings are maintained to the highest possible standards of health, safety, function and appearance at all times. 9. Work closely with Administration to establish optimum staffing level based on a weekly average sales pattern; and establish a staffing level to maximize sales per hour and income earned per hour. 10. Maintain and build a good working relationship with the Production Managers at all three Bay Area Centers to have the needed flow of merchandise to all stores with an ultimate goal of maximizing sales. 11. Be accurate and consistent when completing TSA forms and reports. Take a Leadership role in developing and maintaining safety programs, all ARC policies and governmental or legal matters. 12. Enforce all code of conduct matters as they pertain to confidentiality, and professional behaviors needed and required for the operation of stores. 13. Perform regular inspections of each Family Store, follow up on all irregularities. 14. Monitor and test the Key Item Inventories for each Family Store at least quarterly and follow up on irregularities. 15. Coordinate and comply with ARC Command planned marketing strategies and events. 16. Identify the most favorable locations in each region for new or replacement Family Stores. 17. Analyze current results and forecast future results in leased stores to help determine propriety of renewing leases when they expire. 18. Provide analysis of the P&L reports to the Bay Area Center Administrators and provide suggestions for improvements. 19. Perform all written or verbal duties as assigned by a supervisor, Administrator or designate. + Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. + Please view Equal Employment Opportunity Posters provided by OFCCP here. + The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Apply On-line