Program Manager

Toshiba Global Commerce Solutions Bentonville, AR

About the Job

**Program Manager** **Job Number:** 13051 **Position Title:** **External Description:** (MGDSVCS-120517-001b) **Job Title: Program Manager** Toshiba Global Commerce Solutions (TGCS) is currently looking for a Program Manager to join our team in Bentonville, AR. The Program Manager will be responsible for the day to day management of complex Professional and Managed Services projects and the support of qualified sale opportunities. Additionally, the Program Manager will have a background in value-selling to identify business needs coupled with the ability to develop customized solutions to solve client business problems. This person will be heavily involved in the daily meetings & activities of the project management team, which includes attending scrum calls and collaborating with Walmart Program Managers as it pertains to Walmart resources and TGCS resources. **Responsibilities of the Program Manager** + Responsible for overall program execution and solution delivery across complex projects requiring navigation of various levels of matrixed TGCS and Client organizations with 3 rd party vendor participation + Lead frequent program updates to Client and TGCS executives + Manage baselined budget, scope, and time and incorporate the appropriate change controls policies and processes into program management practices + Provide leadership and direction to TGCS Architects, Business Analysts and Project Managers + Drive future release planning and delivery + Establish framework for project communications, reporting, governance, and contractual activity + Overall program Scope & Risk management + Overall program execution and client satisfaction + Develop and administer change control process + Day-to-day overall responsibility for Toshiba client delivery across all Toshiba deliverables + Day-to-day leadership of Toshiba on-site delivery personnel + Issue Escalation and Management within client and Toshiba + Risk Identification and Mitigation strategies + Represent delivery teams in joint reviews, management, committee reviews, and Steering Committee meetings + Project tracking and reporting, including defining detailed project plan with delivery phases for Toshiba solution enhancements and future phases + Focus in reducing delays from both organizations and removing bottlenecks + Obtain and sustain the commitment of key client personnel necessary for project execution + Review whether the baselined budget, scope, and time are under control and the change controls are incorporated as per process + Follow-up and review significant project milestones and client's acceptance **Required Skills** + Bachelor's degree or equivalent experience + 8+ years of project management experience leading moderate to large teams in complex software implementation and systems integration as consultant, vendor, or client + 10+ years of leading client account solution delivery and commercial management across multiple work streams and client organizations + Proficiency with MS Project, PowerPoint, Visio, Excel and Word + Strong executive presentation, written, oral, and interpersonal skills + Ability to work effectively across multiple levels of TGCS and Client organizations + Cross functional management + Candidate should have experience with complex software projects and programs + Dealing with all level of clients and titles within the company + Experience with ongoing operations and support and understanding the back-end side of the business as well + Delivery oriented, systems integrator **Preferred Skills** + Master's degree or equivalent experience + Member of Project Management Institute + PMP certification + Having experience in experience retail software implementation, POS equipment, order management, or eCommerce + Negotiation and contract writing proficiency + Ability to analyze data, tease out appropriate actions, and communicate data-driven decisions + Agile, development methodology, be more focused on agile development process + SDLC, Agile Mythology experience **About the Company** Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, CVS, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. **EEO:** Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. **City:** Bentonville **Location_formattedLocationLong:** Bentonville, Arkansas US **State:** Arkansas **Community / Marketing Title:** Program Manager **Company Profile:** **Requisition Number:** PROGR01247 **EEO Employer Verbiage:**