Assignments Coordinator

University of Virginia Charlottesville, VA

About the Job

## Posting Summary: Housing and Residence Life (HRL) is currently seeking an Assignments Coordinator. Assignments Coordinator(s) are responsible for performing the day-to-day activities related to assigning undergraduate and graduate students, faculty and staff to on-Grounds HRL spaces, as well as providing customer service and support to residents and their families as they make housing decisions. Under the supervision of the Assistant Director of Assignments, Assignment Coordinators collaborate with other staff in the department to execute the housing application and contracting processes using StarRez housing management software. These processes are in a high-volume setting involving approximately 8,500 applications for 7,000 bed spaces located across 20 residential areas on Grounds. Responsibilities will encompass a range of administrative activities, including making housing offers and assignments, ensuring residents are billed correctly for housing, managing move-in and move-out processes, providing customer service in person and via phone and email, updating records, and preparing reports. The University of Virginia is an Equal Opportunity/Affirmative Action Employer. Women, Minorities, Veterans and Persons with Disabilities are encouraged to apply. ## Employment Conditions for Faculty U.Va. will perform background checks including receipt of official transcripts from the institution granting the highest degree for all new faculty hires prior to making a final offer of employment. ## EO/AA Statement: The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans and persons with disabilities are encouraged to apply. ## If degree or equivalent experience required, please specify:(Entries to the right will appear in the posting for this position.)Degree Requirements Analysis High School Diploma or equivalent required and 6 or more years of directly applicable work experience. Bachelor's degree may substitute for experience. ## If any experience is required, please specify kind of experience: 6 or more years of directly applicable work experience. Bachelor's degree may substitute for experience. ## Required Knowledge, Skills and Abilities: High level of attention to detail and accuracy. Must be able to think systematically about complex assignment processes. * Ability to learn new systems and processes quickly, and to respond to changing priorities while working in a dynamic environment. * Ability to follow established procedures and adhere to policies, rules and guidelines. * Ability to articulate policy and processes clearly and diplomatically. * Ability to independently solve problems and organize daily tasks to meet deadlines. * Ability to work effectively as part of a team. * Proven excellent customer service skills with a diverse and large customer base and the ability to respond with tact and compassion to oral and written customer complaints and concerns. * Ability to interact with University administrators, government officials, students, staff, faculty, and parents with an understanding of protocol, political environment, security, and confidentiality. ## Required Computer Applications: Knowledge of and comfort with office technology, computer software (Microsoft Windows, Word, Excel, and Outlook) and other databases. *Required Applicant Documents:* CV / ResumeCover LetterContact information for 3 References - name, email, phone *Department:* Housing Division *Closing Date:* Open Until Filled *If any experience is preferred, please specify kind of experience:* At least 4 years of experience in a residential management or student assignments area is preferred. *If yes, what is the preferred License or Certification.:* N/A *FLSA Exemption Status:* Non Exempt *Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?:* No *Posting Date:* 01-26-2018 *Location:* Charlottesville *Is this position eligible for an Alternate Work Schedule?:* No *Employment Posting Category:* University Staff *E-mail a Friend:* jobs.virginia.edu/applicants/Central?quickFind=83734 *Anticipated Hiring Range:* $35,000-$50,000 *Preferred EducationWhat level of education is preferred to successfully perform the duties and responsibilities of the position? Choose one.:* *Degree Preferred *Number of Months/Year:* 12 *Drug Testing Required?(Typically positions involved in patient contact, mass transportation or law enforcement are included):* No *Position Type:* University Operational and Administrative Staff *Posting for UVA Employees Only:* No *Area of Interest:* Administrative Support *Employment Conditions:* Criminal HistorySexual Offender RegistryInternational SearchDegree Validation *If yes, what is the required License or Certification.:* N/A *Shift:* Day *Type of Application:(required to apply for this posting):* Staff Application *Required ExperienceWhat is the minimum level of relevant experience required to successfully perform the duties and responsibilities of the position? Choose one.:* Considerable - 4 to 7 years *Posting Number:* 0622548 *Organization (Position Organization):* 20475 BU-Student Housing *Is this position eligible for Telecommuting?:* No *Preferred ExperienceWhat is the minimum level of relevant experience preferred to successfully perform the duties and responsibilities of the position? Choose one.:* Some - up to 4 years *Preferred Knowledge, Skills and Abilities:* Direct experience with StarRez or similar housing assignments software system is preferred. *Number of Work Hours Per Week:(format: xx.xxxx):* 40 *Working Title:* Assignments Coordinator *If degree or equivalent experience preferred, please specify:(Entries to the right will appear in the posting for this position.):* Bachelor's Degree *Preferred Computer Applications:* N/A *Required EducationWhat is the minimum level of formal education required to successfully perform the duties and responsibilities of the position? Choose one.:* High School Diploma or Equivalent Required