NOC System Administrator

Arena Technical Resources, LLC Greenbelt, MD

About the Job

NOC System Administrator Apply NEW SEARCH In Greenbelt, MD Job Description Position Title: NOC System Administrator Location: Greenbelt, MD Status: US Citizen Shift: (All Shifts) - See below for more detail Clearance: Ability to obtain public trust Job Description Section: Our Client has an opening for a Network Operation Center Analyst / Systems Administrator with strong communication and technical skills that will support the Department of Commerce 2020 Decennial Census Systems of Systems hybrid cloud infrastructure and its applications. The Network Operation Center/Operations team will be responsible for monitoring and responding to incidents, escalations, customer service, operations & maintenance of hybrid cloud resources, DevOps toolsets,and access management systems. This position supports the 2nd or 3rd Shift, and the candidate must be a US Citizen and be able to obtain Census vetting clearance. Specific roles & responsibilities for the position include but not limited to the following: - Manage, track, report and process assigned tickets daily and across shifts - Implement and remediate security compliance & vulnerabilities - Provide system and application diagnoses to remediate issues while engaging other teams asneeded - Provide compute resource system and application monitoring & remediation support - Provide system and application access management support - Support and coordinate the implementation of middleware products,COTS, GOTS, and FOSS - Provide and coordinate Tier 2 and 3 technical support to application teams - Provide Tier 2 troubleshooting support for physical and virtual based server systems - Provide Tier 2 troubleshooting support for desktops, laptops and other related hardware - Provide Tier 2 troubleshooting support forCitrix VDI infrastructure and virtual desktops - Provide troubleshooting support for MFP's and printers (including device management & spooling) - Create high quality SOP's and other documentation for use within the operations team - Perform tasks based on SOP's to perform system and application changes as required - Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts - Serve as service desk escalation support to customers and application owners - Provide daily infrastructure analysis reports - Coach, mentor and train staff Mandatory hands-on position requirements: - Experience using MicrosoftWindows 2012 R2in a medium/large (500+) domain environment - Day-to-day fluency using MicrosoftActive Directoryto manage policies & user objects - Experience deploying, troubleshooting, administering and usingRed Hat Enterprise Linux 7.x - Experience deploying, troubleshooting, administering and usingMicrosoft Windows 2012 R2 - Proficient at scripting using at least one language:bash, shell, powershell, python, ruby, etc. - Knowledge of security policies and general vulnerabilities management - Expert troubleshooting abilities Hands-on exposure: - Helpdesk/Service desk experience - Experience usingNOCtools such asSolarWinds, AppDynamics, VMware vRealize and/or Splunk - Experience automating or orchestrating the provisioning of new services - Experience withAmazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.) - Experience withVMware 5.x or later, vSphere, vCenter and/or vRealize - Knowledge ofCitrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc. - Knowledge of configuration and auto deployment tools(Ansible, Puppet, Chef, etc.) - Experience usingITSMproducts such asRemedy or ServiceNow - Familiarity with source and artifact control, configuration and knowledge management - Knowledge of NIST Information Security Guidelines andFISMACompliance standards - Relevant knowledge of current and emerging technologies - Experienced in supporting project teams in all phases of SDLC - Ability to develop advanced Excel spreadsheets using pivots and VBA macros Skills and abilities: -Organizational Skills: Can plan and prioritize work, both their own and that of project team.Follows tasks to their logical conclusion and makes sure that everything has been done to the rightstandard. Good attention to detail. -Team Work: Comfortable working both individually and as part of a team. Prepared to challengeideas within a group in a constructive way. Ability to influence others and move a proposal efforttoward a common vision or goal. -Communications: Ability to communicate clearly and efficiently to team members and clients,verbally and in writing. Able to present ideas in a variety of ways depending upon audience andcontext. Excellent active listening skills. Strong interpersonal skills with the ability to interacteffectively with all levels of personnel, elected officials, executive leadership, senior management,users, vendors and subcontractor personnel. -Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problemsand determine root cause, generating alternatives, evaluating and selecting alternatives andimplementing solutions. -Results oriented: Able to drive things forward regardless of personal interest in the task. Education and experience: - 3+ years of continuous hands-on experience with a Bachelor's Degree in Computer Science,Engineering or a related technical discipline - ITIL v3.0 or Foundation Certifications highly desired - Microsoft and/or Red Hat certifications highly desired - Ability to quickly self-learn new products - Comfortable in a fast pace work environment Shift work and travel: - Shift hours are: 1st: 7 AM ? 4 PM; 2nd: 3 PM ? 12 AM; 3rd: 11 PM ? 8 AM - Must have flexibility in shift hours - Position are shift based: rotating throughout the weeks, 5 days on/2 days off - Must be available for on-call support as required - Ability to commute as required to 2 work locations: Greenbelt, MD and Bowie, MD - No telework available Please take the time and visit our website to view all active jobs we currently have available and learn more about ATR. Here is a quick link to all jobs for your convenience om/jobsearch/