Commercial Lines Account Manager
About the Job
Commercial Lines Account Manager July 20, 2017 - April 30, 2018 Location:Little Rock, AR Exempt/Non-Exempt:Non-Exempt Benefits:Excellent Employment Type:Full Time Department:Arkansas Description: There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At BancorpSouth we are more than just a work place. We are a company that prides itself on values and the people that we employ. Start your search for a career with BancorpSouth. Duties: Primary Function: The Commercial Lines Account Manager II is responsible for the delivery of exceptional service to our commercial property and casualty clients. This individual assists the senior servicing staff and/or Producer in managing the client’s exposure to risk and coordinates services for the development, retention and rounding of accounts. Typically reports to a department manager. Typically assigned to mid-sized or moderately complex clients. Primary Responsibilities: + Generally functions independently to inform and educate, answer questions, resolve issues, and make decisions regarding the need for the implementation of coverage and modifications to clients’ coverages. + Provides exceptional customer service for assigned accounts, including correspondence and communication with customers, producers and insurance carriers. + Partners with producer(s) and marketing on new/renewal business strategy including the coordination of roles and the obtaining of information. + Markets new and renewal business to appropriate carriers as needed or requested, including preparing complete marketing submissions to the marketing department. + Maintains accurate and up-to-date data in agency management system according to agency workflows. + Prepares summaries of insurance, schedules and proposals as needed for account review according to agency workflows. + Verifies new and renewal policies for accuracy in rating, coverages and other relevant information. Inputs transactions to generate billing invoices. Ensures that policies are delivered and/or mailed to client in a timely manner. + Coordinates clients’ needs with the support team regarding the issuance of binders, + certificates and evidence of property. + Pursues prompt client payment in coordination with the producer. Requests cancellations from the carrier according to agency workflows. + Develops strong positive client relationships by being the point of contact for assigned clients, maintaining open lines of communication, and conducting face-to-face meetings as needed. + Interacts with others effectively and professionally by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency. + Maintains current knowledge of industry trends, new product information, legislation, coverages and technology. + Provides guidance and direction to account associates and less experienced account managers as needed. + Overtime work, as needed. + Other duties as assigned. Qualifications: Qualifications Education/Designations + College degree preferred, high school diploma or equivalent required + Appropriate active Property & Casualty license required + Generally holds CISR or equivalent designation Work Experience + Typically has up to 3+ years of account management experience + Strong working knowledge of insurance brokerage industry including products, rating, underwriting, coverages and industry operations Skill Requirements + Experience and proficiency using Microsoft Word and Excel + Excellent verbal and written communication skills + Ability to work with numbers including basic calculations + Organizational and time management skills + Ability to work in a team environment + Projects professional appearance and manner + Self-starter with the ability to be flexible + High attention to detail BancorpSouth Insurance Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.