Manager, Physical Security

Fiserv Dublin, OH

About the Job

Position Description Find Your Forward as a Manager, Physical Security at Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a commitment to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our security team thrive on this environment to build the solutions that power more than 13,000 banks and businesses worldwide. In this role, you’ll help build the technology responsible for our core services. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today’s systems while building tomorrow’s. About the Role: The Operations Manager, Physical Security will perform activities required to ensure the physical protection of sensitive or confidential information, personnel, facilities or other sensitive materials, resources or processes. Additionally, they will assist in the development, evaluation, and occasionally assist with oversight of installations of protection systems and devices to insure that sensitive information, equipment, and other material is not compromised, subject to sabotage, stolen, misused or subjected to acts of willful interference. Manage and assist in the development of processes which are efficient and reliable, ensuring the security of all personnel, resources and assets of Fiserv. Also serves as the primary representative between Physical Security and contract security guard services for the enterprise. Essential Job Responsibilities: 1. Ensuring operational compliance with company policy, contractual and regulatory standards 2. Review designs and inspect facilities where sensitive materials will be located 3. Evaluate the effectiveness of existing security practices, recommend the type of control requirements, procedures, and facilities needed 4. Assist or manage internal and external audits to assure that organizational personnel are adhering to established policy and practices and recommend appropriate action to correct deficiencies 5. Ensure that monitoring of physical security processes for facility access systems are performed in a manner consistent of regulatory requirements 6. Participation in promoting Security Awareness Programs 7, Assist with planning to organize, control and direct an efficient and reliable process for ensuring the safety and security of all personnel, resources and assets of Fiserv. 8. Be directly involved in the installation of security systems projects when needed. 9. Responsible for promoting ongoing vendor relationships. 10. Assist where needed to coordinate Regulatory, PCI, Client and Internal Audit examinations with each business unit validating that required physical security information is available and timely. 11. Directly or indirectly manage on-site security personnel at multiple locations, including contract security services. 12. Provide technical assistance for mission critical equipment such as EBI and DVM. 13. Control and contain scene of criminal activities until proper authorities have arrived. 14. Effectively communicate with all levels of management and coworkers. Required Qualifications: Education: • Bachelor’s Degree in law enforcement, security, business, safety or related field or high school diploma and 5 years of relevant experience • Must have unrestricted authorization to work in the United States • Must be able to demonstrate proficiency in all MS Office applications and a strong general knowledge of business, technology, security systems and operations. • Must be available to be on call 24X7 for emergency responses Experience: • Minimum of 5 years of experience in security, law enforcement, security compliance. • Minimum of 3 years of experience in dealing with complex security systems and processes. Preferred Qualifications: • ASIS International CPP and/or PSP certifications desired. • Experience working with card access systems and contract security services. • Previous experience and knowledge of General safety and security principles and processes; • Recognized security and safety expertise. • Project management experience. • General knowledge of networks, and network based systems. • Results Orientation – Highly organized, demonstrated attention to detail and problem-solving. Strong project management and time management and ability to multi-task. Demonstrated track record of meeting client commitments. • Clear Thinker - has capacity to sift through complex information and focus on the critical few priorities. Able to translate messages into clear, concise and impactful information. • Adaptable / Flexible – being open to change (positive or negative) in response to new information, different or unexpected circumstances, and / or to work in ambiguous situations. Ability to adapt quickly to change in process and technology. • Collaboration – Ability to work well with internal and external resources, managers and content contributors from a number of different areas of business and in other geographic locations. • Build Client Trust – Accepting, promoting and adhering to Fiserv values in decisions, communications, actions, and when dealing with customers, visitors and associates • Stress Tolerance – accepting constructive criticism and dealing calmly and effectively with high-stress situations. • Conflict Resolution - Effectively practices conflict management strategies and techniques to limit the negative aspects of conflict and create optimal solutions to clients and the business. • Team Player – consistently contributes, making the team better either as a member or leader. Solid interpersonal skills – the ability to pick up on nuances of client interaction and communications. Travel Required: • up to 35% Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.