ServiceNow Architect

Mercy Health Cincinnati, OH

About the Job

ServiceNow Architect **Job ID:** 4658003 **Updated:** January 25, 2018 **Geographic Location:** HomeOffice **Location:** Cincinnati, OH, United States **Department:** IT\-Operations **Full/Part Time:** Full\-Time **Shift:** Days **Standard Hours:** 40 **Job Summary** The ServiceNow Architect position will be responsible for key activities in the ServiceNow application that will help shape the long term vision of IT at Mercy Health\. We are looking for a candidate that can leverage ServiceNow development and can work with program management, engineering teams, and key business stakeholders to develop enterprise business solutions for our internal and external customers aligning to Service Management best practices\. This position is expected to work both independently and with various teams across the Mercy Health enterprise\. ServiceNow Developer/Architect Provide ITSM and ITAM technical and process design support using the ServiceNow platform\. ServiceNow Implementation Architecture Design Integration Architecture Design Process Guidance Technical Leadership/Mentoring Form layout design with UI Policies, UI Actions, and Client Scripts Workflow design Customizations using Business Rules and Script Includes Notification design including customization using mail scripting Applications include: ? Service Request Management ? Incident Management ? Problem Management ? Change Management ? Configuration Management ? Asset Management/Including Discovery ? Work Management ? Project Portfolio Management ? Time Card Management ? Content Management Technical Skills and Experience: ServiceNow certified Admin \(preferred\) or equivalent experience\. ServiceNow certified Developer \(preferred\) or equivalent experience\. Understanding of some or all of the following areas of ServiceNow – Workflow Editing, Report Generation, Performance Analytics, Update Sets, Glide Records and System, CMS, Orchestrator / MID Server Understanding of most or all of the following technologies – javascript, SQL, HTML, CSS, WebServices API \(SOAP or REST\), PowerShell, JSON, XML ITIL Foundational Certification \(preferred\) Understanding of Agile and Scrum development process Strong aptitude for picking up new technologies through self\-education Understanding of LDAP and Active Directory Other Position Requirements: ? 5\-7 years of relevant experience in professional services or customer support ? Operations ? Knowledge of web\-based systems architecture, service\-based architecture, enterprise ? application architecture as well as experience managing expectations and priorities\. ? Must demonstrate good judgment and pragmatic approach to delivering a solution that ? optimizes architecture activities across company needs, business constraints and ? technological realities ? Ability to clearly and effectively express ideas and messages via speech or writing ? Ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions ? Experience in a Health Care environment is desired ? Highly self\-motivated and directed, with keen attention to detail ? Healthcare knowledge/background including data privacy practices and laws ? Strong customer service orientation ? Experience working in a team\-oriented, collaborative environment ? Use general office application tools \(e\.g\. Power Point, Excel, Word, and Visio\) ? Develop technical requirements from business requirement to outline how to execute the previous responsibility ? Stay current on technologies that are required for this development ? Learn new technologies and techniques that can bring benefit to the Mercy Health Mission ? Participate in Agile Scrum process that is leveraged as the teams SDLC Education and Experience: Bachelor’s degree in Computer Science or related field \(or equivalent experience\) ServiceNow Administrator Certification highly desired ServiceNow Developer Certification highly desired ITIL Foundation highly desired Service Now Implementation Specialist a plus \#LI\-POST **Equal Employment Opportunity** It is our policy to abide by all Federal and State laws prohibiting employment discrimination solely on the basis of a person's race, color, creed, national origin, religion, age, sex, marital status, citizenship, application for worker's compensation, or disability, except where a reasonable, bona fide occupational qualification exists\.