Program Manager - Winter Shelter Program
About the Job
First To Serve, Inc. provides state certified and licensed substance abuse and supportive housing facilities located throughout the city of Los Angeles. First To Serve also provides Domestic Violence Housing for single women and women with children, and participates annually in the Los Angeles Homeless Services Authority supported Winter Shelter Program. Job Title: Program Manager - Winter Shelter Program Division/Department:? Crisis Housing Essential Duties and Responsibilities: The Winter Shelter Program Manager’s primary responsibilities include but are not limited to the monitoring of contract compliance, program reporting, acting as agency liaison, direct oversight of the program at each service site, as well as management of site coordinators; Additionally, the task of program development and coordination with the First To Serve (FTS) accounting staff to insure all accounts, spending and reconciliation is consistent with program budget and fund expenditures. Additional responsibilities are but not limited to: • Ensure day to day program operations are meaningful, engaging and in compliance with Los Angeles Homeless Services Authority (LAHSA) requirements • Ensure high level of quality service at all sites • Ability to identify areas of potential risk, quickly implement solutions, and engage support teams as necessary • Ensure timely reporting to all pertinent agencies • On-call for emergencies, intervene in crisis situations, and help to resolve conflicts • Lead site Coordinators to develop and maintain quality services, and engaging activities that meet the clients needs • Lead, develop, and inspire FTS teams by providing on-going performance coaching • Build and maintain effective relationships with agencies, vendors, staff, and clients • Maintain safety for all staff and clients • Oversee transportation needs • Ensure there is proper staffing and volunteers - both day and night, and that all contracts, safety and program requirements are being met • Solves incident reports and grievances in a timely manner per company policy • Manage and maintain day to day staffing and operations of the shelters, ensuring that there is adequate bedding, meals, resources, supplies and heat • Act as point of contact for LAHSA, and Executive Director of First to Serve • Performs additional Program Manager functions as needed • Ability to safely perform essential job functions, with or without reasonable accommodations • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service to internal and external clients and agencies • Ability to work independently, and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices • Ability to work both day and night when needed Requirements: • High school diploma or equivalent • Minimum of 1-3 years operating a shelter • Excellent verbal and written communication skills; Bilingual a plus • Ability to establish effective working relationships with staff, community agencies and clients Additional Note(s): Salary Commensurate With Experience Online Resume Submissions Accepted Only; No-Drop-Offs Please* First To Serve, Inc. (FTS) is an Equal Opportunity Employer.