Project Manager

Jonckers Translation & Engineering Seattle, WA

About the Job

For over 20 years, JONCKERS has been a leader in localization technologies, supporting top brands in releasing their products and services into international markets. From translation and localization to staffing and consulting, JONCKERS offers a full range of services and tools to support your business in the global marketplace. JONCKERS provides a flexible platform of people, processes and cutting-edge technology to provide high quality services at a competitive price to companies in a wide variety of industries. For more information, please visit www.jonckers.com. Project Manager - Localization/Translation Location: Seattle, WA Status: Full Time Salary Range: DOE Responsibilities The role of Project Manager is to manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. As the main point of contact for their clients, the ideal candidate must proactively use effective written and verbal communication to ensure that project teams understand the scope, complexity and expectations, and that the clients are kept fully informed as to the progress, position and financial status of their projects. Additionally, the project manager needs to manage and motivate the extended project team, ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager. Main Duties + Delivery of projects to client’s expectations achieving targeted levels of profitability. + Analysis of files using translation memory tools. + Compiling estimates and proposals for approval. + Adhering to the OQI sales process and project processes. + Close financial monitoring and control of projects through budgets, invoicing and change orders to ensure timely and final invoicing. + Strategic project planning involving best methodologies, processes, and risk assessments. + Accurate documentation and filing of all project related materials. + Identification and development of project/process improvement opportunities and escalating to Program Manager. + Hosting regular, documented verbal and written communications with clients and internal team members. Performance Criteria + Consistently follow processes. + Account growth. + Profitability of projects as identified by budgets. + Client satisfaction levels assessed by feedback. + Numbers and levels of quality issues. + Effectiveness in advancing technology solutions. Skills and Experience Required + 4-year Degree in a business related area or equivalent work experience + 2 years of project management experience + Budget management experience + Good written/verbal communication and presentation skills + Customer service experience + Proactive approach to assignments + Ambitious and with a desire to learn and progress + Analytical and organized problem solving abilities + Able to meet deadlines and work under pressure Desirable + CAT tools + Flexibility and the ability to travel Benefits + Generous PTO and vesting schedule, Floating Holidays and National Holiday Benefits + Healthcare, Vision and Dental Coverage + Short Term Disability and Long Term Disability + Basic Life and AD&D Coverage + Flexible Spending Account (Medical and Dependent) + 401K Retirement with Employer Match