Mental Health Tech/Nursing Secretary

Cone Health Greensboro, NC

About the Job

## Opportunity Our Purpose Together, we create unsurpassed health care experiences. Our Intent We are the leader in delivering integrated, innovative health care. Our Values At Cone Health, we value and are accountable for: * Caring for Our Patients We provide exceptional quality, compassionate care and service in a safe, respectful environment. * Caring for Each Other We appreciate each other through honest communication and respect. We inspire ongoing learning, pride, passion and fun. * Caring for Our Communities We engage our communities with integrity and transparency. We embrace our responsibility to promote health and well-being. ## Education / Licensure / Certification EDUCATION: Required: High School diploma. Preferred: BA in Psychology or Sociology or Human Service Field LICENSURE/ CERTIFICATION: Required: BLS (CPR) - AHA Health Care Provider BLS Acquires Crisis Intervention Response Techniques (CIRT) certification prior to patient care assignment and maintains on an annual basis. Preferred: Listed as a Nursing Aide I with the North Carolina Division of Facilities Services ## Qualifications EXPERIENCE: Required: Two years of college or one year relevant experience Preferred: medical terminology, computer literacy KNOWLEDGE, SKILLS, AND ABILITIES: Ability to read, produce written and electronic documentation, operate department treatment materials and equipment, and communicate effectively. Demonstrate computer skills to utilize electronic medical record in a time efficient manner Ability to evaluate and appropriately respond to verbal and nonverbal communication from patients in diverse stages of development, ie. child, adolescent, adult and geriatric. Ability to Multi-task and prioritize Attendance Corporate compliance Kronos Follow instructions Patient Safety Personal Safety Basic ability to use a computer and check mail. Computer skills sufficient to utilize medical records. Data Entry- Basic Knowledge of concepts, procedures and techniques. Problem Solving Responsiveness Integrity Compassion Interpersonal skills Team building skills Critical Thinking and Decision Making skills Ability to work in stressful situations High level manual dexterity required * Physical job demands may be subject to possible modifications to reasonably accommodate individuals with physical disabilities. PHYSICAL REQUIREMENTS: Medium Work: Exerting 20 to 50 pounds of force occasionally (up to 1/3 of the time), and/or; 10 to 25 pounds of force frequently (1/3 to 2/3 of the time), and/or; greater than negligible up to 10 pounds of force constantly (2/3 or more of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Heavy Work: Exerting 50 to 100 pounds of force occasionally (up to 1/3 of the time), and/or; 25 to 50 pounds of force frequently (1/3 to 2/3 of the time), and/or; 10 to 20 pounds of force constantly (2/3 or more of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Respirator Fit Testing: Required HEARING/VISION: Hear and differentiate low volume sounds in order to make judgments regarding actions needed Hear alarm bells, verbal conversations, telephone voices and normal volume sounds Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Color vision (ability to identify and distinguish colors) CONDITIONS OF EMPLOYMENT * Annual flu shot * Annual TB test (if applicable to your job location) * Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance * Maintain licensure/certification/registry/listing (if applicable to your job) ## Job Description JOB SUMMARY: Provides patient care to psychiatric patients as directed by a Registered Nurse and according to the plan established by the treatment team. participates in department and team treatment programs via educational groups and 1:1 interactions. This position serves psychiatric patients across the life span. MAJOR WORK ACTIVITIES: Assists Registered Nurse and Treatment team with Milieu Management as follows: Manages supplies in line with guidelines to meet patient needs and budgetary constraints. Demonstrates knowledge of standards of care practice. Incorporates these into practice and holds self and others accountable for practicing according to these standards. Consistently preforms 15 minute safety check correctly with accurate documentation. Performs environmental rounds as required on each shift, with appropriate follow-up to RN and appropriate documentation. Ability to evaluate and appropriately respond to verbal and nonverbal communication from psychiatric patients across the life span. Demonstrates ability to escort psychiatric patients off unit or outside of BHH for appointments as required. 25% Participates in department treatment program as follows: Uses creativity to determine therapeutic interventions that will result in maximal patient outcome. Carries out therapeutic interventions that are for specific patient needs. Communicates barriers with team. Collaborate with patients and the treatment team to optimize activities and patient schedule. Supports safe, appropriate, effective and efficient patient care by providing accurate, thorough and timely documentation that consistently meets departmental requirements. Serves as an adult role model for all patients and peers. Advocates for patient needs. Assists with milieu management of department. Facilitates patient educational groups. 30% Professional Development as follows: Assists with orientation and training of new staff, demonstrates an ongoing commitment to improve the performance and skill of co-workers. Serves as a preceptor to new employees on a routine basis. Demonstrates competencies of the preceptor/resource role. Formulates recommendations to improve individual performance. Facilitates constructive feedback regarding own performance. Actively participates in department/hospital committee/taskforce. Actively participates in department/hospital committee/taskforce. Participates in ongoing revision and development of department policies, procedures, guidelines, and program groups to maintain/improve quality. Consistently utilizes non-patient care time by offering assistance to team. 10% Provides patient care as delegated by the Registered Nurse as follows: Collaborates with Registered Nurse to plan and initiate appropriate interventions consistent with policies and procedures. Collects and communicates psychosocial data about health status of patient/family in a systematic and continuous manner. Includes patient and family in this process. Observes and reports symptoms, behaviors, and changes in patients condition in a timely manner. Initiates one-to-one interactions with patients according to the milieu program. Maintains patient rights in accordance with North Carolina's Patients ll of Rights. 35% WORKING CONDITIONS: Occurs under one-third of the time: Hazardous waste and/or toxic/caustic chemicals Fumes or airborne particles Occurs up to two-thirds of the time: Exposure to bloodborne pathogens iCARE - COMMITMENTS TO CARE: Communication I will create and engage in conversations of possibility. * I will be open to innovation and creativity. * I will listen to understand. * I will bring ideas for solutions and be open to alternative ideas. * I will be open to constructive feedback. * I will not engage or listen to negativity or gossip. * I will be positive when speaking about Cone Health, my department, and my coworkers. * I will be approachable. * I will focus on behaviors, not the person, during conflict. Accountability I will honor my word. * I will do what I say when I say I will. o I will “clean it up” when I can’t keep my word. * I will honor my work agreement. * I will be “on the court” instead of “in the stands.” * I will follow up in a timely manner on commitments and requests. * I will apologize when someone experiences less than excellent service. o I will take responsibility for my actions, decisions and performance. * I will protect patient safety (best practices: ex – hand hygiene). Respect I will assume the best of intentions and embrace differences. * I will collaborate and seek other people’s input. * I will demonstrate courtesy, compassion, and respect with my tone of voice and body language. * I will speak positively about Cone Health – managing up coworkers, physicians, departments, patients and visitors. * I will ask the person directly involved when I don’t know. * I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes. * I will care for myself while also respecting others. Empowerment I will own it, solve it, and celebrate it! * I will offer solutions when problems are identified. * I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager. * I will take charge and do the right thing at the right time. * I will make decisions keeping a balance of service, quality, and cost in mind. * I will demonstrate Cone Health values. * I will seek opportunities to celebrate and have fun. * I will recognize good work. I have seen and reviewed the job description in its completed form and understand that I will be required to perform all functions listed if hired for this position. I recognize that, if hired, it is my responsibility to notify my manager as soon as possible if I am unable to perform any of the functions of my position for any reason. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. * Exceptional People Providing Exceptional Care! Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on. Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community! Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS). *Requisition Number:* c11951 *Position Title:* Mental Health Tech/Nursing Secretary *Department:* 70789-BH-Flexible Resource Staff *Job Interest Category:* Patient Care *Job Interest (specific):* Mental Health Technician *Campus/Location:* Behavioral Health *City:* Greensboro *Work Schedule:* Relief As needed *Specific Work Schedule Detail:* As needed *Hours per week:* Relief