Vehicle Condition Assessor

carmax Naples, FL

About the Job

General Summary: The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service, assessing, recording, and communicating information about appraisals to Buyers/Sr. Buyers/Purchasing Managers for analysis, assisting with customer transfers, completing lot merchandising activities, securing vehicles, and assisting the Purchasing team with additional daily functions as needed. A VCA may also be responsible for various wholesale auction responsibilities. Principle Duties and Responsibilities: + Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis. + Accurate optioning of vehicles customer appraisals and CarMax inventory. + Perform quality and timely imaging of inventory for + Complete vehicle secures, including reading and verifying appraisal sheet information for any discrepancies. + Complete vehicle walkarounds including communicating information accurately and in a timely manner. + Assist Purchasing Department with maintaining inventory and executing customer transfers. + Partner with Inventory and Sales Departments to conduct lot merchandising, as needed. + Assist the Purchasing Department with various other projects and office duties, as needed. + Complete assigned tasks independently and follow up after completion. Job Specifications: Work requires ability to: + Deliver exceptional customer service + Ability to follow detailed, standardized processes to complete work. + Read, interpret and transcribe data in order to maintain accurate records + Multi-task in a high energy, fast-pace work environment + Speak and listen effectively when dealing with internal and external customers + Function effectively within other departments in a team-oriented environment + Successfully complete New Associate Orientation Training + Successfully complete Timekeeping Training for Hourly Associates + Successfully complete all required online training Working Conditions: + Requires walking, bending, kneeling or standing for extended periods of time + Ability to work outdoors or in any inclement weather environment for several hours + Flexible work hours with shifts that may include nights, weekends, holidays + Requires CarMax work clothing to be worn at all times when working in the store (acquired through CarMax World)